We’re sorry to hear your Herschel item may have a manufacturing fault! We recommend the following to have your item assessed:
I purchased the item from herschel.com.au
Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. Your order number will begin with HERAU, do not include the hashtag. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item from another retailer/stockist (not directly from herschel.com.au)
For the quickest resolution, we recommend returning your item to the original retailer, for a faulty claim and assessment, as your details and payment history will sit safely within their system.If you cannot return your item to the original retailer, Herschel Australia can assess your item, and where a fault is deemed present, offer a resolution. To initiate an assessment of this nature, please get in touch with our Herschel Experts below.