Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of Herschel.
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:READ FULL ARTICLE
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
How can I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.
Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.READ FULL ARTICLE
Alternatively, click 'track my order' below and enter your tracking number on the StarTrack website for delivery updates.
What is Authority to Leave (ATL)?
Authority to leave (ATL) is unselected by default at the checkout. If this option is checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home.
If Authority to Leave is checked, you agree that the parcel is deemed 'delivered' when left at your premises.
What if I selected ATL and my parcel is stolen?
Herschel will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.
I would like to sign for my order, how can I ensure this?
If you would prefer to sign for the parcel, do not select the option "I give authority to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection.
I've been notified that my order has been delivered, but I haven't received it!
- Check your tracking details. Your order may have been taken to your local Post Office.
- Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.
If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Herschel Experts below.READ FULL ARTICLE
Where do you deliver to?
We deliver Australia-wide to residential, business and PO Box addresses.
Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands.
For orders outside of Australia, please visit one of our international sites:
New Zealand: Herschel New Zealand
United States: Herschel United States