Our returns portal is case and character sensitive.
COMMON REASONS
We have strong data validation within our Online Returns Portal to prevent any errors during the processing of your return and refund. If your order isn't recognised, we recommend checking:
ORDER NUMBER
Must be entered without any character prefixes, such as hashes or dashes.
EMAIL ADDRESS
Take note of any capitalisation in the email address listed on your Order Confirmations, some devices will capitalise names when checking out. If this has occurred, your email address needs to be inputted in the returns portal, exactly as it was at checkout.
PURCHASE DATE
Orders being returned must have been purchased within the last 30 days.